9,646 Reviews . Sky weddings and weddings gazebos — located on the beach and in the resort's tranquil garden — offer an unforgettably romantic backdrop for your special day. Online Room Selection means a faster check in … I would much rather been able to make a reservation and show up vs waiting 1.5 hrs to get a table or walking from restaurant to restaurant to get a table with a young children and seniors. Casino closed permanently. all in all: great resort, perfect for families and other ages, great great food, amazing tours, easy vacation. Royalton Riviera Cancun Resort & Spa: Room selector frustration - See 14,666 traveler reviews, 13,801 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. 840 beautifully decorated luxury rooms and suites in various categories, 9 specialty restaurants to please your palate, 12 bars and 1 cafe to satisfy your every craving. Do your research, read up on some online and then when you get there talk to a few sales reps and book with one you like and the tour that best suits your requirements. A warm reception and chilled cocktail set the tone for an extravagant vacation. 1. this resort is amazing, very high end, luxurious. The buffet never disappointed, breakfast was fantastic and our designated area for Diamond club meant we enjoyed a more peaceful environment, with a higher ratio of waiters to the main eating area. The two girls are 3yr old and 7 month old. As such, we weren’t able to make reservations and had to wait for ‘22 tables’ one evening before eating as a couple. Hoping to welcome you once again at Royalton Riviera Cancun. There is also fish that come right to water edge. Jimena was able to get us back into our originally selected room with no hassle. Alfonso L, Director General at Royalton Riviera Cancun Resort & Spa, responded to this review. Royalton Riviera Cancun awarded in national Architectural Design Competition Royalton Punta Cana Wins the Golden Apple Award for the Second Year in a Row Royalton Luxury Resorts partners with popular comedy brand Just For Laughs to present the first-ever edition of “Just For Laughs Resort Week” We will continue to work even harder in fixing what you pointed out. Thank you, thank you, thank you!More, Dear AngelaEimThank you for share your comment on TripAdvisor. the question is....l are you getting use of those discounts enough to compensate you for paying into it. Haven't written a review before but felt it was the least I could do if only to promote the fantastic service we received from Victor Magna the beach waiter Sands Bar who seemed to know I was thirsty before I did and would just hand me a cocktail or bottled of water at regular intervals, also Julian who looked after the sunbeds on the same stretch of beach who couldn't do enough to make sure your time on the beach was a comfortable one. You are spectacular. Online Room Selection: We’re pleased to offer guests the ability to book their room before arriving at destination. Its kinda like the other restaurant but all in one place and you dont have to wait! Luxury Suites, brightly decorated rooms, with 1 King Bed or 2 Queen Beds and comfortable double sofa bed. 49-inch plasma televisions come with premium cable channels. Same idea when you choose your seat at the time you purchase airline ticket. we booked through sunwing and the flight was a little disappointing because we were delayed 8 hr and lost a whole day... but we did receive a 75$ cad /50$usd voucher we used on a tour. this was our first all inclusive and was recommended by friends. Thank you again for your feedback and for choosing Royalton Riviera Cancun.Luxury regardsAlfonso LopezGeneral Director, This is the version of our website addressed to speakers of English in the United States. A warm reception and chilled cocktail set the tone for an extravagant vacation. We were 2 adults staying in November for 2 weeks in the normal part of the hotel - we personally didn't think we were treated any differently to the Diamond Club guests, all the service we received was excellent. I can't wait to take our trip in January. We only eat at Armidillo at lunch on a cloudy afternoon, and was very enjoyable. We highly recommend traveling to one of the many Royalton's. I’m appreciative of the fact that the hotel is family orientated so adjoining room use is common, but it was such a struggle to get to sleep. Prior to us getting on the plan I felt so unprepared. On the Royalton website under accommodations, you can find a room selection page. Thanks to a number of swim-up rooms, nine restaurants and a beachfront location, the Royalton Riviera Cancun serves up wow-factor holidays with ease. See 14,671 traveler reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. I booked a two tank dive in the morning twice during my stay. more. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Luxury Suites, brightly decorated rooms, with 1 King Bed or 2 Queen beds and a comfortable double sofa bed. Taxes and fees that are shown are estimates only. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. My brother's family's room was facing the mangroves and saved like 200$, my room was facing the pool and it was different. The Mediterranean was a good experience and so was the Mexican restaurant, Agave. Each Royalton Luxury Resort is set in an idyllic location of truly stunning natural beauty. We arrived at the resort after a painless transfer of around 25 minutes by shared coach via TUI, to be greeted and whisked off to the Diamond Club lounge with cocktails and cold towels. Royalton Riviera Cancun Resort & Spa - All Inclusive offers 840 accommodations with MP3 docking stations and free minibar items. Treat yourself to the delights of Royalton's All-In Luxury® concept. I called the front desk TWICE before they eventually decided to send hotel security down and all they did was stand outside the door for 10 minutes and then leave. Other amenities include iron and board, coffee/tea maker, and hairdryer. man this way of traveling is so easy!! I booked my scuba session there as well. I popped out my room before security left and they could see I was visibly upset - did they do anything? We were then handed over to Karen a couple of days later, who was always on hand to help with with things like booking reservations and ensuring our mini bar was stocked with our favourite items. We are looking forward for your next visit very soon.Luxury Regards,Alfonso LopezGeneral Director. Royalton Luxury All Inclusive. Our guests will be captivated by pristine beaches, charming architecture, and a soothing tropical ambiance, all of which exude a taste of modern luxury and understated elegance. Dear Subi CWe have read all your comments about your stay at Royalton Riviera CancunFor sure this is not the level of service we strive to provide to our guests and it is your feedback which allows us to fix the issues occurred Trusting that you will give us another opportunity to welcoming you back to the Royalton Riviera Cancun. it is good and some what beneficial if you travel a lot and have a certain style of traveling. On checking in or even when we got to our room we didn't get an orientation that all resort activity and information is on the TV. nexus tours: I will do a separate review for them. Its natural! She also arranged our room being decorated for our anniversary, a lovely surprise. For those who want to get the most out of their adults only all inclusive experience, Hideaway at Royalton Riviera Cancun has launched Online Room Selection… All of our 840 luxurious rooms and suites offer: I can not comment too much on the other pools, apart from when we rarely visited the kids pool, we always found a spot and then just located the towel areas without any issues. We never really exhausted all of the butler privileges on offer, as on the whole the hotel was already set up to a standard which suited our needs. Again I've stayed at other resorts in Cancun and never had this experience. Check prices, photos and reviews. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Luxury Suite, brightly decorated rooms, with 1 King Bed and comfortable double sofa bed or 2 Queen Beds. One came down through between lights and walls and started walking around. We'll extend your compliments to Jimena. The middle building 6 and the main lobby and where most of the restaurants are is where all the action is. The cons. So I’d dread to think what it’d be like during the peak of summer.All in all, it you’re willing to pay A LOT of money - I’m sure this hotel is an amazing experience.In terms of standard and quality in comparison to what we received last year, I wouldn’t return again to this hotel and I’m disappointed with the experience. here's a list of the restaurants:1. gourmet marche: buffet style2: zen: jap3: hunters: steak house4: agave: mexican 5: Caribbean grill: seafoodthere is two other ones at the hideaway section which we never went to, armillo and dornino? beach front: the beach is beautiful! Vacation Store Miami offers All Inclusive Vacations at unbelievable discounts on an extensive selection of resorts in the Caribbean. Luxury Family Suite with 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. I went to this resort nov17-24th. On your last day, same thing depending on your flight time, 3 hrs before is when the bus arrives at the resort to pick you up. Luxury RegardsAlfonso LopezGeneral Director. With special facilities for children and parents in addition to a great selection of age-appropriate activities, supervised by our team of professionals, will keep your children busy and entertained throughout your stay at this all-inclusive resort. Long story short, Jimena De La Mora.... You are AWESOME! I've just returned from 11 nights at the Royalton. Dear RyowidnesThank you for sharing your feedback on Tripadvisor. Beach is clean but be warned that there are sand ants or sand mosquitoes or something very tiny that you don't see but will get bitten alive. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport. You are spectacular. do some review searches on them before you go in for a 90min presentation. Royalton Riviera Cancun Resort & Spa Features. It will be a great pleasure to welcome you once again at Royalton Riviera Cancun very soon. It made you feel as though the more money you paid the more staff cared, not a culture I admire or enjoy considering we had spent a lot of money to be there. Thats very cheap compared to Canadian prices. He always called us by name and took the time to chat and get to know us. Sadly, on our last night things got much worse. during my stay I saw a few weddings with groups of varying aged guests. Please see our partners for more details. We originally booked and used the Room Selector (great feature by the way) back in September. Yes the beach has seaweed, but not the hotels fault. Now $235 (Was $̶1̶,̶0̶5̶0̶) on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. The dive master was Raul and he was amazing! As you can see, we love this chain and can not say enough good things about it. Angelina, Julian and Victor will know about your message, be sure they will be motivate even more. Hideaway at Royalton Riviera Cancun adults only all inclusive honeymoon, vacation and wedding packages made easy. Hideaway Riviera Cancun built in 2015 Hideaway Saint Lucia & Negril, Jamaica were both built in 2017 Antigua Royalton but not Hideaway refurbished & opened 2019 Here are the factors that made Hideaway Riviera Cancun better than Negril, Saint Lucia & Antigua: 1. rooms: I would recommend always picking oceanview/poolview. This is a serious issue. Theres a great gym with lots of equipment and a tennis court too, theres a studio with classes. As this restaurant is pool side, we did notice that on a hot sunny day, you could be disturbed by kids playing in the pool, so may be wise to ask to be seated in the middle area. Also floating floors are surrounded by either shallow ponds or rock ponds or marble. The other massive downside - the thin walls. No. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests' needs and vacation styles. Our exclusive All-In Luxury® concept is devoted to providing guests with a unique vacation experience, masterfully blending the Yucatan Peninsula’s unique culture with a luxury product that features top quality service, and great attention to detail. Also a first. I mean if you don't mind and don't stay in the room all the time its ok. With that said, we are scheduled to return to Royalton Cancun/Riviera Maya in January. Dear Liz EThank you for staying at Royalton Riviera Cancun and for sharing your experience regarding your recent stay with us on Tripadvisor. Supposedly this is the quieter season too?! just remember you are paying to get discounts. it was only 95$ usd. Your All-In Luxury® vacation starts in Mexico’s Caribbean paradise, Royalton Riviera Cancun.Cancun is one of the world’s most popular tourist destinations because of its great fashion and shopping, ecological tours for the more adventurous, fabulous bars and restaurants, world class golf and so much more. Luxury RegardsAlfonso LopezGeneral Director. Theres even classes outside in the main area on the stage where the main pool/lobby area is. Since we selected our room back in September, our Room Selection was cancelled. For such an expensive resort I wouldn't have expected this. I have travelled to many resorts but no reservation for dinner at this resort is chaos and even the main buffet is completely chaotic with no process on getting table and staff are just as confused. I understand they get a commission with each booking but that type of service and knowledge is not guaranteed. It feels very rewarding to hear that our services have gone beyond our clients expectations. Answer 1 of 4: I have recently read some FB posts about the Royalton's online room selector. We really enjoyed Grazie, just found the lack of air-con a small issue. Opening day for the 1,250-room Royalton Riviera Cancun is planned for 2014. However, the room had a musty smell constantly and at times you could smell the drains. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Full bathroom with separated toilet, 2 washbowls and indoor Whirlpool. We value your feedback and are delighted to read that you particularly appreciated our service. Basically it is show available rooms for yore reservation to purchase for $10 per day. We were offered upgrades to the room already booked and pre-seleted on the Royalton room selector, which we declined. Not pry for young children or seniors or those who might have a few too many drinks during dinner. I can't wait to take our trip in January. Even the room service menu in on the TV. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Dear Tasha SIt is not always easy reading a review of one of our guests who left our premises unsatisfied or unhappy, but at Royalton Riviera Cancun knowing what our guests thinks is extremely important to us. Enter the ORS with the info you gave at the moment of your reservation. Royalton Riviera Cancun Resort & Spa: Online room selection not working - See 14,369 traveller reviews, 13,561 candid photos, and great deals for Royalton Riviera Cancun Resort & … It’s right on a palm-backed beach that curves gently around a reef. It is hard to say our favourite, as we never had a bad meal but if we had to we would probably say The Caribbean, where we were offered fresh king prawns in addition to our entree, which were not on the menu. Beds feature premium bedding. The lobby bar was a nice alternative, but again I think that this was understaffed of an evening and the bar staff never stopped trying to serve everyone. The staff at the Diamond club beach bar were also excellent, Rogelio and Marco always greeted us with a smile and we really enjoyed relaxing having a drink here as it was never crowded.We can not comment on the evening entertainment, we never really experience much, just a passing view on our way back to the room after our evening meal. I however was not - myself and my boyfriend were returning to Mexico for a second time after an amazing stay in Playa Del Carmen. Dear Sally PWe very much appreciate your comments on TripAdvisor. Many reviews you’ll find say this hotel is an excellent standard and that most of the staff and management couldn’t do enough for you... I’d agree and say this is most likely true if you’re staying as a guest of ‘The Diamond Club’. This gives you an option if you don't want to just spend everyday by the pool and the restaurants during your entire stay you can go on a tour you like and man are there options to choose from. You just have to pay a once time fee of 3$, its a tax for the preservation of the national reef park. So I decided to start writing this review whilst still on holiday but thought it would be fair to finish at the end of my stay. if you don't they give you the rooms facing the outside of the resort which are surrounded by mangroves. Room Location / Online Room Selection. Next day in the night we saw 2 of them roaming around the pool area and grounds near building 7 & 8. Pool waiters were attentive and really friendly.Weather was amazing.Most of the restaurants had good food- not the best I’ve ever tasted at an all inclusive but overall good.Closeness to the airport. 13,856 Reviews . We are glad to learn how much you have enjoyed your stay at Royalton Riviera Cancun and that our facilities and service were up to your expectations, especially for therestaurants and Diamond Club service. Royalton Riviera Cancun Resort & Spa is an ideal setting for romance, whether it's a honeymoon, an anniversary or just a quiet getaway. Indoor Whirlpool checked in without delay a family of two adults, a lovely surprise will... They will be seaweed plan I felt so unprepared aware of: TRAVELSMART TRAVEL be. Cabanas available throughout the day around the pool area and grounds near building 7 & 8 to a to! And hairdryer our originally selected room with no hassle they will be seaweed and used the Selector! 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